Blog (Insight Voices) How Generative AI Tools Are Fueling the Modern Work Revolution
By Insight Editor / 18 Jan 2024 / Topics: Artificial Intelligence (AI) Office 365
The integration of generative AI into everyday tasks will revolutionize the modern workplace and is changing how businesses think about the future of work. These tools have the power to help teams boost productivity by significantly reducing time spent on repetitive tasks and redirecting precious time and efforts to business-generating initiatives.
Last week we introduced you to Copilot for Microsoft 365. In this blog, we’ll go beyond productivity tools to discover Microsoft’s family of Copilot solutions that help save time, enhance productivity and more.
Impacts of generative AI tooling on modern work
When first introduced into the digital landscape, the generative AI tool ChatGPT sparked discourse across industries and around the world. Its implications for the work environment required businesses to redefine how employee productivity was previously understood. Would this new tool replace jobs? Or, conversely, could these new tools help facilitate repetitive tasks, leaving employees with more time to focus efforts where most needed?
In an Insight Live webcast this year, CEO Joyce Mullen weighed in on the applications of generative AI tooling to the modern workplace. She expressed its ability to “…eliminate some of the soul-sucking jobs that we have in our organization. Jobs that don’t create joy for any of our teammates, jobs that nobody’s excited about doing but are required because of X, Y and Z.”
Instead, generative AI tooling (like the internally produced generative AI GPT, “Insight GPT”, launched to 13,000+ teammates globally) can be leveraged to augment the productivity of teammates. When leveraged correctly, generative AI and GPT-like solutions can enhance team efficiency by increasing well-informed decision-making and eliminating hours of repetitive work.
Once vetted for accuracy, these tools can be employed within various teams (operations, finance, sales and more) to provide the best insights that help teammates better understand how to generate the most value out of their workdays.
Microsoft Copilot solutions
Like ChatGPT, Microsoft Copilot solutions offer AI-infused enhancements to the modern work environment. These solutions act as efficiency game-changers for today’s workforce, offering real-time AI assistance to help connect employees with expert-level information. These solutions work alongside Microsoft solutions to provide an everyday AI assistant.
Here are a few Microsoft Copilot solutions at a glance:
Bing Chat Enterprises
Bing Chat Enterprise is a ChatGPT solution that is private to your organization within the edge browser or logged into Bing.com with your Microsoft 365 credentials. Bing Chat Enterprise is included with Microsoft 365 E3 and E5 licensing or can be purchased separately for organizations not using Microsoft 365.
Windows 11 Copilot
This Copilot essentially brings the power of Bing Chat Enterprise onto your Windows 11 desktop along with controls that help you manage your operating system. Ask it to do things like “Turn off Dark Mode” or “Turn off Notifications” and control any change that’s located in your settings and more.
Sales Copilot
Formerly Viva Sales, Sales Copilot integrates with CRMs for clients using Salesforce or Dynamics 365 to bring the power of AI to every aspect of your sales organization. Gain powerful insights from client conversations, automate and simplify tasks like updating client records, access sales intelligence that helps identify opportunities, and more.
Dynamics 365 Copilot
Bring the power of generative AI to your operations with features such as task and case automation for Dynamics 365 Customer Service, purchase order generation and optimization in Dynamics 365 Supply Chain Management and more.
GitHub Copilot
Developers, this one’s for you.
GitHub Copilot draws from the collective knowledge within GitHub to provide developers with a tool that provides more than just simple AI generated code. It will suggest code snippets based on your comments or existing code, works with many languages and frameworks, automates testing, documentation, and more.
Security Copilot
With Security Copilot, you can easily identify and resolve security risks in your environment using natural language. Simply ask, “How many vulnerable devices exist in my environment?” to locate risks and then automatically take action.
Microsoft Copilot: Providing tangible value to employees
With Microsoft Copilot solutions, employees can use natural language to configure and interact with complex systems and data more efficiently. Different Copilots serve different purposes ranging from identifying vulnerabilities to updating software, accelerating automation, language translation and processing and more. Microsoft Copilot solutions let teams get more from their complex systems than they would have previously been able to, without expert-level knowledge.
Determining AI accuracy
It is crucial to remember the quality of information fed to all generative AI tools, including Microsoft Copilot solutions, ultimately determines its effectiveness. These generative AI tools may get users 70% of the way there — but the other 30% is up to individuals to double-check each output for accuracy.
One way to generate accurate responses from your GPT or Copilot solution is through the process of prompt engineering. According to McKinsey, prompt engineering is the practice of designing inputs for generative AI tools that will produce optimal outputs.1 One of the most valuable adoption exercises you can undertake is to help build AI competency among your end users through knowledge of prompting.
Get ready for Microsoft Copilot with support from Insight
Challenges with employee productivity can lead to lowered profit, delayed projects and limited innovation. Generative AI solutions help bridge the gap to help employees make the most of their time and talent. Discover how Insight helps clients leverage GPT and Microsoft Copilot solutions to imagine a future without repetitive work.
The future of modern work starts today. Learn how Insight can help your business get the most from Microsoft Copilot solutions.
Joe Flynn
Director and Distinguished Engineer, Modern Workplace, Insight
With over 25 years of experience in the IT industry, Joe loves that technology constantly changes and provides new challenges, pushing him to learn more every day. As a leader for a vendor-agnostic organization, Joe is equipped to advise clients on the solutions that drive the best value for their business. He is a champion across many technologies and approaches knowledge-sharing not as a one-time project but as a continued mindset.
Anna Donnelly
Services Product Manager, Insight
Specializing in communications and collaboration technology with more than 10 years of experience in the Microsoft space, Anna strives to help organizations understand how modern workplace technology can positively impact their businesses and employees.
